Project Overview
Date :
July, 2025
Client :
Athena
Category :
Facilities Management
Location :
Leeds
Emergency Drainage Call Out
When a drainage issue threatened kitchen operations at a busy commercial site, our team at GW Pumps responded fast. Thanks to our proactive service and reliable communication, we prevented disruption and helped our client avoid serious downtime.
- Emergency Callout Resolved
- Kitchen Operation Protected
- Fast Engineer Deployment
- Waste Cleared Safely
- Follow-Up Visit Booked
- PPM Plan Proposed
The Brief
A facilities management client contacted us urgently regarding a drainage backup at Athena, where blocked drains were threatening to shut down kitchen services. A fast response was essential to keep the building operational and avoid contractual penalties.
What We Did
- Emergency Response: Our engineer was deployed late in the afternoon the same day the issue was reported, ensuring minimal disruption.
- Fault Rectification: The initial blockage was safely cleared, restoring functionality and preventing closure of the kitchen.
- Follow-Up Arranged: A second visit was scheduled to remove any remaining waste and ensure the system was fully clear.
- Proactive Proposal: We recommended a more regular planned servicing schedule to prevent future failures and reduce emergency callouts.
- Client Communication: Led by our team member Jane Murphy, we maintained efficient communication with the client throughout, ensuring peace of mind.
Summary
This reactive callout highlights why planned preventative maintenance (PPM) is essential. Blocked drains can lead to asset failure, safety risks, and financial deductions for clients managing service contracts. Our fast, professional response not only solved the immediate problem but gave the client confidence in future service continuity. With regular maintenance now in place, their risk of disruption is greatly reduced. At GW Pumps Ltd, we take pride in our people, our speed of service, and our dedication to doing the job right—first time, every time.
