Last updated: 21.07.25
At GW Pumps Limited, we are committed to protecting your privacy and handling your personal data transparently and responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website: https://gwpumps.co.uk.
1. Who We Are
GW Pumps Limited is a UK-based company providing specialist pumping, drainage, and maintenance services for commercial and industrial clients. This policy applies to all data collected through our website and any related services.
2. What Information We Collect
We may collect and process the following types of information:
a. Personal Information
When you fill out a contact form, request a quote, or communicate with us, we may collect:
- Your name
- Email address
- Telephone number
- Company name (if applicable)
- Any additional information you voluntarily provide
b. Technical & Usage Data
We collect certain technical information automatically when you use our website:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referring/exit pages
- Error logs and diagnostic data
c. Cookies and Tracking Technologies
We use cookies to improve your browsing experience and gather analytics about how our site is used. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
- To respond to enquiries and provide customer support
- To deliver quotes or services requested
- To improve website performance and functionality
- To send service-related or marketing communications (only with your consent)
- To comply with legal obligations
4. Legal Basis for Processing
We rely on the following legal bases under UK GDPR to process your personal data:
- Consent – where you have given us explicit permission
- Contract – where data is necessary to perform a service you requested
- Legitimate Interests – such as website security or improving services
- Legal Obligations – where required by law
5. Sharing Your Information
We only share your personal information when necessary, including:
- With trusted third-party providers (e.g., web hosting, email services, analytics)
- With regulatory authorities, if required by law
- With subcontractors or partners assisting us in delivering services to you
We do not sell or rent your personal information to third parties.
6. Data Retention
We keep your personal data only as long as necessary for the purposes set out in this policy or to comply with legal requirements. When no longer required, your data will be securely deleted or anonymised.
7. How We Protect Your Data
We implement appropriate technical and organisational measures to safeguard your data, including:
- SSL encryption on our website
- Firewall and server security measures
- Restricted access to internal systems
However, no online system is completely secure. While we take all reasonable precautions, we cannot guarantee absolute data security.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (where applicable)
- Lodge a complaint with the ICO (https://ico.org.uk)
To exercise any of these rights, please email us at: info@gwpumps.co.uk
9. Third-Party Links
Our website may link to third-party sites. We are not responsible for the content or privacy practices of external websites. We encourage you to read their privacy policies before submitting any personal data.
10. Children’s Privacy
Our services are not intended for use by anyone under the age of 13. We do not knowingly collect personal data from children. If we discover such data has been collected, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in the law or our practices. Updates will be posted on this page with a revised “last updated” date.
12. Contact Us
For questions, requests, or concerns about this policy or how we use your data, please contact:
GW Pumps Ltd
? Email: info@gwpumps.co.uk
? Website: https://gwpumps.co.uk
